Welcome

Thank you for your interest in Covenant Health. We value the relationships we have with our media partners and want to provide timely information to you while protecting the privacy and security of our patients while they heal. Our media relations team members are available to help you set up interviews and assist you with obtaining the information you need about our member organizations, healthcare services and other medical topics.  

Reporting on Our Health System? Let Us Know!

If you are preparing a story that references Covenant Health, one of our member facilities, our employees and physicians, or someone who has received care at a Covenant Health facility, please make us aware of the story in advance. We appreciate knowing about stories that are “in the works” and we can often provide information or resources that will help you in your preparation. 

Interviews with Covenant Health Spokespersons

We are happy to check availability of spokespersons with expertise in specific medical areas or health system operations. Options for interviews can include:

• In person at your media studio
• On location at Covenant Health
• Via phone
• Via video chat (such as Zoom and FaceTime)

Interviews with Employees

If you wish to speak with a specific Covenant Health employee for  a story, please contact the marketing manager at the employee’s facility before contacting the employee. We can help facilitate the interview, help prepare the subject to answer your questions effectively, and assure that privacy guidelines and policies regarding photos/video are followed. Please note that photos/videos of patients, employees and physicians may not be taken within our facilities unless arrangements have been made in advance with a media relations representative.  Photos of our employees and physicians may not be used without their consent.  

Patient Privacy 

We pay careful attention to patient privacy and safety regulations at our facilities.  Our media relations team is responsible for obtaining the appropriate consents from our patients, employees and physicians who will be participating in a media interview or photos/videos.

If You Are Coming to Our Facilities*

Help us protect the privacy of our patients by coordinating your visit with our media relations department before you arrive at one of our facilities. Our staff will arrange for an escort to accompany you while at Covenant Health. You must have our permission, in advance of arriving, to film on our campuses. Media representatives without escorts or who have not received permission in advance from our media relations department to film on location will be asked to leave the facility’s premises.

*Because of visitor restrictions related to COVID-19, we cannot arrange for interviews or visits inside our facilities at this time. Media interviews can be held by video chat or outside our facilities, socially distanced. Masks are required at all Covenant Health facilities. 

Style Guide

Please use our full name, Covenant Health, when referencing our health system. We are also called “Covenant Health of East Tennessee” when referred by others outside of our region.

Media Kit

We offer a comprehensive media kit for media representatives, including B-roll footage, photos of hospital exteriors, system leaders and physicians, and logos. Covenant Health logos and assets are available for media use only to accompany stories that properly identify Covenant Health and/or one or more of its member organizations.